Terms of Use

These Terms of Use ("Terms") form a binding agreement between you ("you", "user") and VEIS ("VEIS", "we", "us", "our") governing your access to and use of the VEIS website, applications, and related services (collectively, the "Service"). By creating an account or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

1. What VEIS is — and is not

VEIS is an automated, informational decision-support tool. It analyses the Statement of Purpose ("SOP") and Curriculum Vitae ("CV") you upload, together with other evidence you declare in those documents, and produces an indicative assessment of your visa-evidence readiness for educational purposes.

VEIS is not a law firm, immigration consultancy, education agent, or government body. The Service does not constitute legal, immigration, financial, academic, or professional advice, and does not guarantee, predict, or influence any visa, admission, or related outcome. Visa decisions are made solely by the relevant consular or government authority on criteria outside our control.

2. Eligibility and account

You must be at least 18 years old and legally capable of entering into a binding contract to use the Service. You are responsible for the accuracy of the information you provide, for safeguarding your credentials, and for all activity that occurs under your account. Notify us promptly of any unauthorised access. We may suspend or terminate accounts that violate these Terms, are inactive for prolonged periods, or pose security or legal risk to the Service or other users.

3. Acceptable use

You agree not to, and not to attempt to:

• submit content that is fraudulent, unlawful, defamatory, infringing, or impersonates another person;
• upload material you do not own or are not authorised to share;
• use the Service to deceive a visa authority, educational institution, or any third party;
• reverse engineer, scrape, mirror, or build a competing service from the Service or its output;
• interfere with, probe, or attempt to bypass the security, rate limits, or access controls of the Service;
• use the Service to process the personal data of any other identifiable person without their consent.

4. Your content and licence to us

You retain ownership of the SOP, CV, and other content you submit ("User Content"). You grant VEIS a worldwide, non-exclusive, royalty-free licence to host, store, transmit, process, analyse, and display your User Content solely to operate, secure, and improve the Service for you, and to generate the reports and analyses you request. We do not use your User Content to train, fine-tune, or otherwise improve any third-party AI model. You warrant that you have all rights necessary to grant this licence and that your User Content does not violate any law or third-party right.

5. Automated and AI-generated output

All assessments, scores, gap reports, summaries, and recommendations produced by the Service are generated by automated systems, including large language models, and are probabilistic. They may be incomplete, inaccurate, out of date, or inconsistent with the requirements applied by any given authority. You are solely responsible for verifying any information and for any decision or action you take based on it. The Service is provided to inform your own judgement, not to replace it.

The Service uses third-party AI providers for inference. The current list of sub-processors and the categories of data shared with each is published in our Privacy Policy.

6. Service availability and changes

We strive to keep the Service available but do not guarantee uninterrupted, error-free, secure, or timely operation. We may, at any time and without liability, add, modify, suspend, limit, or discontinue any feature or the Service in whole or in part, and may impose usage limits.

7. Fees

Where the Service is offered for a fee, applicable charges and billing terms will be presented to you at the point of purchase and are incorporated into these Terms by reference. Taxes are your responsibility unless stated otherwise.

7A. Payments are non-refundable

All payments for the Service are final and non-refundable. If a scan does not go through due to a technical error on our side — for example, the analysis did not run or no report was produced — you may request a one-time re-scan of the same submission at no additional cost by contacting us. Re-scans are available only where the original scan did not go through, and are not available because you are dissatisfied with, disagree with, or wish to change the content of a completed report.

8. Intellectual property

The Service, including its software, models, prompts, design, branding, and all derivative outputs other than your User Content, is owned by VEIS or its licensors and is protected by intellectual-property laws. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to use the Service for your personal, non-commercial purposes. No other rights are granted by implication, estoppel, or otherwise.

9. Third-party services

The Service relies on third-party infrastructure and AI providers. Your use of any third-party service is subject to that provider's own terms, and we are not responsible for third-party acts, omissions, content, or availability.

10. Disclaimers

To the maximum extent permitted by law, the Service and all content and output are provided "as is" and "as available", without warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, accuracy, completeness, non-infringement, title, quiet enjoyment, and any warranty arising out of course of dealing or usage of trade. We do not warrant that the Service will meet your requirements, produce any particular result, or be uninterrupted, secure, or error-free.

11. Limitation of liability

To the maximum extent permitted by law, in no event will VEIS, its affiliates, officers, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, revenue, goodwill, opportunity, savings, data, or substitute services, or for distress, anxiety, or reputational harm, arising out of or in connection with the Service, even if advised of the possibility of such damages and even if a stated remedy fails its essential purpose.

Without limiting the above, VEIS's total aggregate liability arising out of or relating to the Service or these Terms — whether in contract, tort (including negligence), strict liability, or otherwise — is limited to the greater of (a) the total fees you paid to VEIS for the Service in the six (6) months immediately preceding the event giving rise to the claim, or (b) KES 1,000. You acknowledge that this allocation of risk is a fundamental basis of the bargain between you and VEIS.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities; in those jurisdictions our liability is limited to the minimum extent permitted by law.

12. Indemnification

You agree to defend, indemnify, and hold harmless VEIS and its affiliates, officers, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your use of the Service; (b) your User Content; (c) your breach of these Terms or any law; or (d) any decision or action you take based on the Service's output.

13. Termination

You may stop using the Service at any time. We may suspend or terminate your access immediately, with or without notice, if we reasonably believe you have breached these Terms or applicable law. Sections that by their nature should survive termination (including Sections 4, 8, 10–14, and 16) will survive.

14. Governing law and dispute resolution

These Terms are governed by, and construed in accordance with, the laws of the Republic of Kenya, without regard to its conflict-of-law principles.

Before initiating any formal proceedings, the parties shall attempt in good faith to resolve any dispute arising out of or relating to the Service or these Terms through written notice and negotiation for a period of at least thirty (30) days. If the dispute is not resolved within that period, it shall be referred to and finally resolved by binding arbitration seated in Nairobi, Kenya, under the Arbitration Rules of the Nairobi Centre for International Arbitration ("NCIA"), by a sole arbitrator appointed in accordance with those rules. The language of the arbitration shall be English. The arbitral award shall be final and binding on the parties.

Class-action waiver. All claims must be brought in your individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.

Notwithstanding the above, either party may seek urgent interim or injunctive relief from the courts of Kenya, which shall have exclusive jurisdiction for that limited purpose.

15. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and, for material changes, take reasonable steps to notify you. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

16. Miscellaneous

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and VEIS regarding the Service and supersede any prior agreements. If any provision is held unenforceable, the remaining provisions remain in full effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our prior written consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.

17. Contact

Questions about these Terms can be sent through the channels listed in our Privacy Policy.