Terms of Use

These Terms form a binding agreement between you and RELIEX TECHNOLOGIES LIMITED ("RELIEX", "we", "us"). By using VEIS, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. What VEIS is

VEIS is an automated decision-support tool that reviews your SOP and CV against destination-country requirements and produces an evidence-gap report. It is not legal, immigration, or professional advice, and does not guarantee any visa outcome.

2. Eligibility and account

You must be at least 18 years old. You are responsible for the accuracy of your information and for keeping your credentials safe. We may suspend accounts that violate these Terms or pose a security risk.

3. Acceptable use

You must not:

• submit fraudulent, unlawful, or impersonating content;
• upload material you do not have rights to share;
• use the Service to deceive any authority or third party;
• reverse engineer, scrape, or bypass security or rate limits;
• process another person's personal data without consent.

4. Your content

You keep ownership of your SOP, CV, and other content. You grant us a limited licence to host, process, and analyse it solely to operate the Service and generate your reports. We do not use your content to train third-party AI models.

5. AI-generated output

Reports are generated automatically and are probabilistic. You are solely responsible for verifying any information and for decisions you make based on the output.

6. Fees and refunds

Fees are shown at the point of purchase. Payments are final and non-refundable once a report has been generated, because the audit is delivered instantly and digitally.

If a scan fails due to a technical fault on our side, the remedy is a one-time rescan. Request it on the Request Rescan page.

7. Partners

The Partner Program is separate and requires our written approval. A signed Partner Agreement is required before any commission becomes payable. Until then, any dashboard balance is provisional.

8. Intellectual property

The Service, including its software, design, and branding, is owned by RELIEX. We grant you a limited, revocable licence to use it for personal, non-commercial purposes.

9. Disclaimers and liability

The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, RELIEX is not liable for indirect, consequential, or punitive damages, or for any visa, admission, or third-party outcome. Our total liability is limited to the fees you paid for the specific scan giving rise to the claim.

10. Termination

You may stop using the Service at any time. We may suspend or terminate access immediately if you breach these Terms. Sections that should survive termination continue to apply.

11. Governing law

These Terms are governed by the laws of Kenya. Disputes will first be resolved through good-faith negotiation, then by binding arbitration in Nairobi under the Nairobi Centre for International Arbitration rules, in English.

12. Changes

We may update these Terms. Continued use after changes take effect means you accept the revised Terms.

13. Contact

Questions about these Terms can be sent through our contact page.